General Questions
We offer a wide range of desktops, laptops, workstations, and custom built PCs for business and personal use.
No, we do not sell refurbished or second-hand devices.
Absolutely. We offer custom PC builds where you can select components such as CPU, RAM, storage, and graphics cards.
Yes, we stock a wide variety of computer accessories, including monitors, input devices, cables, and docking stations.
Yes, all listed prices include GST.
Ordering & Shipping
You can place your order directly through our website or contact our sales team for assistance.
We accept credit/debit cards, bank transfer, and Afterpay.
Orders typically ship within 1–2 business days. Delivery time depends on your location and product availability.
Yes, you’ll receive a tracking number via email once your order has been dispatched.
Currently, we only ship within [Australia]. Please contact us for special arrangements.
Support & Warranty
Most products come with a 1–3 year manufacturer warranty. Warranty details are listed on each product page.
Contact our support team by email or phone call within the return window (typically 14 days) with your order number and reason for return.
Yes, we provide post sales support. Reach out via email helpdesk@hyetech.com.au or phone for assistance. -Fees Apply
Please contact us immediately with details and we will guide you through the warranty or replacement process.
Yes, we offer setup and configuration services upon request. - Fees Apply
Business & Bulk Orders
Yes, we offer special pricing and services for business and volume orders. Contact our B2B sales team for a quote.
Absolutely. We offer education specific pricing and configurations.
Yes, we can pre configure devices with custom software images and provide asset management options.
Account & Policies
Yes, creating an account allows you to track orders, save preferences, and access support faster.
You can find our Privacy Policy and Return Policy in the footer of our website or by clicking https://store.hyetech.com.au/privacy-policy