FAQ
General Questions
What types of products do you sell at your online IT store?
At Hyetech, we offer a comprehensive range of IT products and business technology solutions to support organisations of all sizes. Whether you're upgrading your office infrastructure, building a new network, or sourcing enterprise-grade hardware, we provide reliable products from leading global brands backed by expert advice and local support.
Some of our most popular product categories include:
- Laptops and desktop computers
- Business workstations and servers
- Networking equipment
- WiFi and wireless solutions
- Cybersecurity and firewall appliances
- Computer components and accessories
- Monitors and office peripherals
- Printers and business hardware
- Storage and backup solutions
- Software and Microsoft licensing
- Telecommunication and VoIP solutions
- Smart business and cloud solutions
Whether you need a single device or a complete IT infrastructure solution, Hyetech provides quality products, competitive pricing, and expert support to help your business stay connected, secure, and productive.
Do you sell accessories like keyboards, mice, and monitors?
Yes, we stock a wide range of computer accessories, including keyboards, monitors, cables, adapters, headsets, webcams, and other essential peripherals from trusted brands to support your business IT needs.
Are your prices inclusive of GST?
Yes, all prices listed on our website are inclusive of GST. The price you see is the final price, with GST already included.
Ordering & Shipping
How can I place an order?
You can place your order directly through our website or contact our sales team for assistance.
What payment methods do you accept?
We accept credit/debit cards, bank transfer.
How long does shipping take?
Orders are typically dispatched within 1-2 business days, subject to product availability. Delivery times vary depending on your location.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order has been dispatched.
Do you ship internationally?
Currently, we only ship within Australia. Please contact us for special arrangements.
Support & Warranty
What is the warranty period for your products?
Warranty periods are set by each manufacturer and typically range from 1 to 5 years depending on the product and brand. Please check the individual product page for the exact warranty term, or contact our team to confirm before you purchase.
How do I request a return or replacement?
Contact our support team by email on 'orders@hyetech.com.au' or phone call within the return window.
Do you offer technical support after purchase?
Yes, we provide post sales support. Reach out via email orders@hyetech.com.au or phone for assistance.
What should I do if my product is faulty?
Please contact us immediately with details and we will guide you through the warranty or replacement process.
Can you help with setting up my new computer?
Yes, our team offers professional setup and configuration services for new computers upon request. This includes hardware setup, software installation, and configuration to get your device ready to use. Fees apply depending on the scope of work required.
Business & Bulk Orders
Do you offer discounts for bulk or business orders?
Yes, we offer special pricing and services for business and bulk orders. Contact our B2B sales team for a tailored quote and a solution that suits your business needs.
Can you supply devices for schools or educational institutions?
Absolutely. We offer education specific pricing and configurations.
Do you provide asset tagging or imaging services for businesses?
Yes, we can pre configure devices with custom software images and provide asset management options.
Account & Policies
Do I need an account to place an order?
Yes, creating an account allows you to track orders, save preferences, and access support faster.
Where can I read your privacy and return policies?
You can find our Privacy Policy and Return Policy in the footer of our website.