Refund policy

Returns

Any shortage, loss, or damage must be reported within 2 days of receiving the goods.
A Return Authorisation (RA) number must be obtained from us before sending anything back.
Goods returned more than 14 days after the invoice date may incur a 15% restocking fee.
Returned items must be in original, undamaged, saleable condition with all accessories.

Refunds

If the customer changes their mind, orders by accident, cancels after paying but before dispatch, or declines an alternative we offer for an unavailable/damaged item: we deduct an 18% administration and merchant processing fee from the refund.
If the refund is due to our error wrong item sent, unable to fulfil the order with no alternative available full refund, no fee deducted.
Refunds go back to the original payment method unless we agree otherwise in writing.