Yealink Partner PrimeCare MVC/ZVC Extra Large Room 5-Year
Yealink Partner PrimeCare MVC/ZVC Extra Large Room 5-Year
SKU:IPY-PC-VCELR-5Y
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- See our return policy
- Yes - equivalent to standard 2-year warranty, total not to exceed 5 years Manufacturer Warranty
Product Information
| Brand | Yealink |
|---|---|
| Category | Video Conferencing |
| SKU | IPY-PC-VCELR-5Y |
| Availability | Out of Stock |
Overview
- Yealink Partner PrimeCare is a comprehensive 5-year support and warranty service designed for large room MVC and ZVC video conferencing systems. It extends hardware warranty protection beyond the standard 2-year coverage and provides businesses with priority technical support and rapid hardware replacement options.
The service includes priority support with escalation during business hours, ensuring that video conferencing issues are resolved quickly to minimise meeting room downtime. Hardware advanced replacement with next business day shipping keeps your conferencing infrastructure operational without extended wait times.
PrimeCare covers MVC S90, S940, and S900 bundles equipped with MCore Pro PC (C3/C4/C5 Kits), as well as ZVC S90 systems. The service includes software updates, access to the Yealink Online Support Centre, and the YMCS-Room-Professional Package for comprehensive system management.
Specifications
| Service Type | Extended Support and Warranty Plan |
|---|---|
| Coverage Period | 5 years |
| Applicable Equipment | MVC S90, MVC S940, MVC S900 (with MCore Pro PC C3/C4/C5), ZVC S90 |
| Hardware Warranty Included | Yes - equivalent to standard 2-year warranty, total not to exceed 5 years |
| Priority Support | Business hours with escalation |
| Hardware Replacement | Advanced replacement with next business day shipping |
| Software Updates | Included |
| Support Centre Access | Yealink Online Support Centre |
| Professional Package | YMCS-Room-Professional Package |
| Coverage Scope | Hardware with serial number only; excludes consumables |
| Service Partner Requirement | Certified Service Partner only |
Key Features
Ideal For
FAQs
What does Yealink Partner PrimeCare cover?
PrimeCare includes priority support with escalation, hardware advanced replacement with next business day shipping, hardware warranty service, software updates, access to Yealink Online Support Centre, and the YMCS-Room-Professional Package.
Which video conferencing systems are compatible with this service?
This 5-year plan is applicable to MVC S90, MVC S940, and MVC S900 bundles equipped with MCore Pro PC (C3/C4/C5 Kits), and ZVC S90 systems.
How long is the warranty coverage under PrimeCare?
PrimeCare provides 5 years of extended warranty coverage. The total hardware warranty period cannot exceed 5 years, which includes the standard 2-year warranty and the additional PrimeCare coverage.
What is not covered by PrimeCare?
PrimeCare covers only products and accessories with a serial number. Consumables such as cables, batteries, and mounting kits are not included in the service scope.
How fast is hardware replacement?
PrimeCare includes hardware advanced replacement with next business day shipping, minimising downtime for your video conferencing systems.
Is PrimeCare available through all resellers?
PrimeCare can only be provided by Yealink Certified Service Partners. Contact the Yealink team to verify your provider's certification status.
Are software updates included?
Yes, software updates are included as part of PrimeCare, along with access to the Yealink Online Support Centre for system management and administration.
