Yealink Partner PrimeCare MVC/ZVC Medium Room 3-Year Service
Yealink Partner PrimeCare MVC/ZVC Medium Room 3-Year Service
SKU:IPY-PC-VCMR-3Y
Yealink Partner PrimeCare is a 3-year extended support service for MVC and ZVC medium room video conferencing systems. Includes priority support, hardware advanced replacement, software updates, and access to Yealink's online support centre for uninterrupted conferencing reliability.
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- Extended hardware warranty (up to 5 years total when combined with standard 2-year warranty) Manufacturer Warranty
Product Information
| Brand | Yealink |
|---|---|
| Category | Video Conferencing |
| SKU | IPY-PC-VCMR-3Y |
| Availability | Out of Stock |
Overview
- Yealink Partner PrimeCare is a comprehensive 3-year extended support service designed for MVC and ZVC medium room video conferencing systems. It extends your standard hardware warranty and provides priority technical support with business-hours escalation, ensuring your conferencing infrastructure remains operational.
The service includes hardware advanced replacement with next business day shipping, eliminating extended downtime when issues occur. You'll also receive the YMCS-Room-Professional package, regular software updates, and direct access to Yealink's Online Support Centre for self-service troubleshooting and resources.
PrimeCare is ideal for organisations that depend on video conferencing for daily operations and need guaranteed support availability. The service covers all hardware and accessories with serial numbers, providing peace of mind for your investment in Yealink video conferencing technology.
Specifications
| Service Type | Extended Support and Warranty |
|---|---|
| Service Duration | 3 years |
| Warranty Period | Extended hardware warranty (up to 5 years total when combined with standard 2-year warranty) |
| Hardware Replacement | Advanced replacement with next business day shipping |
| Support Availability | Priority support during business hours with escalation |
| Applicable Models | MVC640, MVC660, MVC840, ZVC640, ZVC840 |
| Applicable Configuration | MVC bundles with MCore Pro PC (C3/C4/C5 Kits) |
| Included Package | YMCS-Room-Professional |
| Software Updates | Included throughout service period |
| Support Portal Access | Yealink Online Support Centre access |
| Coverage Scope | Products and accessories with serial numbers only |
| Exclusions | Consumables (cables, batteries, mounting kits) |
Key Features
Ideal For
FAQs
Which video conferencing models are compatible with this PrimeCare service?
Yealink Partner PrimeCare for MVC/ZVC Medium Room is applicable to MVC640, MVC660, MVC840, ZVC640, and ZVC840 systems. For MVC models, the system must be bundled with MCore Pro PC (C3/C4/C5 Kits).
Does PrimeCare extend my hardware warranty?
Yes. Yealink video conferencing products include a standard 2-year hardware warranty. PrimeCare provides equivalent hardware warranty service, extending total coverage up to a maximum of 5 years.
What happens if my equipment fails during business hours?
You receive priority support with escalation during business hours. If hardware replacement is needed, Yealink provides advanced replacement with next business day shipping to minimise downtime.
Are consumables like cables and batteries covered?
No. PrimeCare only covers products and accessories with serial numbers. Consumables such as cables, batteries, and mounting kits are not included in the service scope.
What is included in the YMCS-Room-Professional package?
The YMCS-Room-Professional package is included as part of PrimeCare. It provides comprehensive room management capabilities for your medium-sized video conferencing environment.
Do I need to be a Certified Service Partner to purchase this service?
Only Certified Service Partners can rebrand and resell Yealink Partner PrimeCare to end users. Contact the Yealink team for information on becoming a Certified Service Partner.
Is software update support included?
Yes. Software updates and patches are included throughout the entire 3-year service period, ensuring your systems remain current and secure.
