Yealink PrimeCare Medium Room 5-Year Support Service
Yealink PrimeCare Medium Room 5-Year Support Service
SKU:IPY-PC-VCMR-5Y
The Yealink PrimeCare Medium Room Service is a 5-year extended support package for MVC and ZVC video conferencing systems. It includes priority support, next-business-day hardware replacement, software updates, and access to the Yealink Online Support Center, ensuring minimal downtime for your meeting room.
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- See our return policy
- Up to 5 years total (including standard 2-year hardware warranty) Manufacturer Warranty
Product Information
| Brand | Yealink |
|---|---|
| Category | Video Conferencing |
| SKU | IPY-PC-VCMR-5Y |
| Availability | Out of Stock |
Overview
- The Yealink PrimeCare Medium Room Service provides comprehensive 5-year support coverage for medium-sized video conferencing installations. This service extends your hardware warranty protection and ensures priority access to Yealink support teams during business hours, minimising disruption to your meeting operations.
PrimeCare includes hardware advanced replacement with next-business-day shipping, meaning faulty devices are replaced quickly without waiting for repairs. You also receive software updates automatically and access to the Yealink Online Support Center for self-service resources. The YMCS-Room-Professional Package is included, providing additional management capabilities for your video conferencing environment.
This service is specifically designed for organisations running medium-room video conferencing suites. It applies to MVC bundles equipped with MCore Pro PC (C3, C4, or C5 Kits) and ZVC systems. Note that consumables such as cables and batteries are not covered; only products and accessories with serial numbers are included in the service scope.
Specifications
| Service Type | Extended Support and Warranty |
|---|---|
| Service Duration | 5 years |
| Warranty Period | Up to 5 years total (including standard 2-year hardware warranty) |
| Compatible Models - MVC | MVC640, MVC660, MVC840 |
| Compatible Models - ZVC | ZVC640, ZVC840 |
| MVC Bundle Requirement | MCore Pro PC (C3/C5/C5 Kits) |
| Support Hours | Business hours |
| Hardware Replacement | Advanced replacement with next-business-day shipping |
| Software Updates | Included |
| Support Access | Yealink Online Support Center |
| Included Package | YMCS-Room-Professional Package |
| Coverage Scope | Products and accessories with serial numbers only |
| Exclusions | Consumables (cables, batteries, mounting kits) |
Key Features
Ideal For
FAQs
Which video conferencing systems does this PrimeCare service cover?
This PrimeCare service applies to MVC640, MVC660, MVC840, ZVC640, and ZVC840 systems. For MVC systems, your bundle must include an MCore Pro PC (C3, C4, or C5 Kit). Only Certified Service Partners can provide and rebrand this service.
What is included in the Yealink PrimeCare service?
PrimeCare includes priority support with business-hours escalation, next-business-day hardware advanced replacement, hardware warranty service, the YMCS-Room-Professional Package, automatic software updates, and access to the Yealink Online Support Center.
Does PrimeCare extend my hardware warranty?
Yes. Yealink video conferencing products include a standard 2-year hardware warranty. With PrimeCare active, you receive equivalent warranty service, and the total hardware warranty period can extend up to 5 years.
What is not covered by PrimeCare?
PrimeCare only covers products and accessories with serial numbers. Consumables such as cables, batteries, and mounting kits are not included in the service scope.
How fast is hardware replacement under PrimeCare?
PrimeCare includes advanced hardware replacement with next-business-day shipping, ensuring minimal downtime when a device needs replacement.
Is support available 24/7?
Priority support is available during business hours with escalation processes. You also have access to the Yealink Online Support Center for self-service resources.
Can I apply this PrimeCare service to my existing video conferencing system?
Yes, provided your system matches the compatible models (MVC640, MVC660, MVC840, ZVC640, or ZVC840) and meets the specified requirements. Contact a Certified Service Partner for eligibility and application.
